Since 2010, we’ve been setting the industry standard.
It all starts with the culture:
Our Passion
While our business provides the highest quality service in our industry, we’re also constantly learning and growing in our company culture. From our top-notch technicians to our outstanding office staff, the people that make up our company are essential in shaping who we are as an organization and positive effects of our work and our interactions with our satisfied customers. With our core values and beliefs, SAM Service is fostering a culture that drives the industry standard, to be a leader in both the southeast and beyond.
Our Niche
At SAM Service we’re always executing quality work on your commercial food equipment and refrigeration problems throughout Georgia and parts of Florida and Alabama. However, we understand our limitations, and focus on what we can do exceedingly well, which means the premier service experience in our industry and nothing less.
And then some Proven Processes:
Communication
Whether by phone, email, text, or however else you managed to reach us, you can be assured that a living person (not a robot) is ready to start solving your problem.
Response
Once our customer service representative has gotten your call into our system, our dispatcher will schedule your call and get a technician en route as soon as possible.
Service
Our team of technicians are trained, equipped, and ready to get your equipment repaired when your call comes in. They’re also backed by manufacturer support and our parts team.
Documentation
After your equipment is repaired, you won’t be left in the dark on what happened thanks to our focus on taking notes and documenting the repair. Everything’s on record and reflected in your invoice.
Always Remember the Core Values:
SAM Service & I:
Safely Execute Quality Work
Earn Trust Through Clear & Candid Communication
Know Our Limitations
Are Always Learning, Growing, and Innovating
Are Joyful in our Work